The below information will provide you with an introduction to living at the complex and cover the most common questions management are asked about the building.

Need help

Building management are on-site regularly and available 24/7 for building emergencies. Your Building Manager is Michael Musumeci. For all non-urgent matters residents are requested to log their enquiry via either email or ‘Building Link’ so that a record of their request can be maintained. ‘Building Link’ can be accessed via the following link www.embassyapartmentshub.com using the login and password provided once residents have registered their information with management. For emergencies please contact 0401 976 894.

Moving-in & Delivery of Large Items

Residents moving-in or having large items delivered are requested to book their move with building management at least 48 hours prior to the move so that it can be co-ordinated with other residents. Please see the moving instructions available in the ‘Forms & Procedures’ section of this website.

Residents are reminded that items are not to be moved via the main entrance lobby where possible and must go through the car park or via the Marshall Lane service door.

Building Maintenance, Cleaning & Emergencies

Building management is responsible for the maintenance and cleaning of common areas. Please report any non-urgent matters to building management via email at management@embassyresidences.com.au  For building emergencies such as large water leaks management can be contacted 24/7 on 0401 976 894.

Apartment Defects & Maintenance

Building management is responsible for maintaining the buildings common areas. For maintenance items and defects relating to your apartment that are not common property and are covered within the warranty period please contact Donna Salvisberg (Customer Relations, Loftex) on 8920 0516 or dsalvisberg@loftexproperty.com

Connecting Gas & Electricity

Your service provider should have a record of your gas and electricity meter numbers when you provide them your address. You are free to connect to a utility provider of your choice and this must be done on taking up residency at the building. The meters are read remotely and are located in a cupboard in the building corridors that can only be accessed by building management or the meter readers.

The hot water meter to apportion your hot water consumption as a portion of the total building (given it is a central hot water system) is in most instances located under the laundry basin.

On occupying the apartment you may need to turn on the electricity using the switchboard in your apartment and the gas using the valve located in a cupboard in your kitchen.

No Electricity

If there is no electricity in your apartment, or part of your apartment, most likely a circuit breaker has tripped. There is a switchboard in the apartment that contains all circuit breakers, it is usually located in a storage cupboard or your kitchen.

As a short has most likely tripped the breaker it is best to turn off all power outlets, appliances and lights, go to your switchboard and then reset the circuit breaker by turning it back to on. If you turn a light or use a power point and the breaker trips again, this is the cause of the short and the appliance should not be used further or an electrician should be called.

Should there be no electricity in your apartment and no breakers are tripped, please contact building management, unless it is an issue with the area in which case you will need to wait for power to be reinstated.

Phone & Internet

The building is wired to the National Broadband Network (NBN) providing high speed internet to your apartment. When occupying the apartment you are free to use a telecommunications provider of your choice to set up your telephone and internet. Providers should be able to set up your connection without accessing the building, however if for some reason they require access to the buildings Main Distribution Frame (MDF) please contact building management.

Each apartment has a distribution board usually located in the linen or broom cupboard. Your telecommunications provider will provide a phone/internet service to this distribution board, you may need to connect the line for your wall outlets to the distribution board to obtain a service at the wall outlet.

Visitors parking

There are spots allocated for visitor parking  only on the first two levels of the car park. Residents are not permitted to park in these spots and action will be taken against offenders. Please note that parking for visitors is restricted to 8 hours as per the buildings by-laws.

To access the visitors parking area drive to the garage door on Marshall Streetand call the apartment you are visiting via the intercom system.

Please do not park under any circumstances in other peoples spaces, the carpark ramps and driveway, or the Marshall Lane loading zone without first speaking to building management.

Resident Car Park

Residents must park in and with-in their designated car space. Residents are reminded that as per the by-laws car spaces are for the parking of bikes and vehicles only, nothing else can be kept or stored in the space.

Car Wash Bay

Residents are permitted to wash their cars in the car wash bay which is the first spot as you enter the car park. Please be careful not to spray water over other areas of the car park and please clean up any mess before you leave. The use of the car wash bay is restricted to 1 hour.

Water & Hot Water

The cost of water is paid for by your strata levies and an access charge that will be billed to you by Sydney Water; you should confirm that Sydney Water has your correct contact details.

Individual stop valves to turn on/off the hot and cold water to your apartment can generally be found under the basin in your laundry.

Please note that the buildings hot water is provided through a combination solar and gas hot water system. When setting up your gas account you will also need to notify your utility provider of the hot water meter under your laundry basin which they use to determine your portion of the buildings gas usage to provide hot water to your apartment.

Clothes Lines & Drying Clothes

The drying of clothes on balconies is not permitted. Please use the dryer in your apartment.

Recycling & Waste Disposal

General garbage can be disposed of using the buildings garbage chute available on each level. Please follow the chute instructions and be cognisant of the size of items placed down the chute. Each level also has a small recycling room for paper/cardboard and glass/PET.

For larger items please use the large waste/recycling bins available in the ground level waste collection area, level 1.

Intercom System

Visitors can contact apartments using the buildings intercom system available at the main entrance and at the car park gate. If you are contacted on the intercom system press the key to open the entrance door, visitors then have a short amount of time to enter the lift and catch the lift to your level.

Fire Alarm & Fire Stairs

If the buildings fire alarm goes off please exit the building and proceed down the fire stairs to the grass area at the front of the building, the Fire Brigade or Building Management will then provide instruction on when you can re-enter the building.

The buildings fire stairs are locked and can only be exited on the ground level once entered. Residents are provided a key which will allow them to open the fire stair door on their level only in case the lifts are not working.

Foxtel

The building is Foxtel ready and residents wanting to use Foxtel’s services should contact them directly to arrange their connection.

Pets

Embassy is a pet friendly building however pets must be registered with building management and the Executive Committee on commencement of residency. Please refer to the forms & procedures section of this website for further information.

New access cards & keys

The building uses an access control system and you should have an access card that will provide access to the garage door, main entrance foyers and lifts. Should you require an additional access card they can be obtained at a cost of $50 (limit per apartment) by completing the key/access card request form available in the forms section of this website.

The original key for your apartment entrance door is on a master key system as it also provides access to other areas around the building such as the main garbage room and fire stairs. To obtain an additional front door key please also complete the key/access card request form available in the forms section of this website. Building management will then send your request to the buildings Locksmith (Hildebrandt Locksmiths) providing approval and you can obtain additional keys off them at a small cost.